Cisco® IPCC Enterprise PPDIOO Workshop (PPDIOO)

Length: 5-day Workshop

The Cisco® IPCC Enterprise PPDIOO Workshop is a comprehensive five-day course that emulates IPCC deployments in the classroom to enable you to prepare for enabling the deployment of real-world IPCC environments.

You will learn to:

Upon completion of this course, you will be able to convert business requirements into call flow design and scripts, develop IPCC scripts, produce standard reports, properly document configuration and scripting implementations, undertake fundamental debugging/fault finding of the IPCC solution, and deploy a solution and test for acceptance.

Recommended for:

This course is intended for professionals working for Cisco Intelligent Contact Management (ICM) and for IPCC Advanced Technology Partners, Advanced Services delivery teams, sales engineers, project managers, system architects, and project engineers.

Prerequisites:

• IPCC/Advanced Technology Provider (ATP) certification
• Cisco ICM/IPCC Product Training
• ICM Product Trainnig (ICMPT), IPCC Product Training (IPCCF), ICM System Administration (ICMSA)
• Project Management Experience

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