Cisco® IPCC Enterprise PPDIOO Workshop (PDIOO)

Length: 5-day Workshop

The Cisco® IPCC Enterprise PPDIOO Workshop is a comprehensive five-day course that emulates IPCC deployments in the classroom to enable you to prepare for enabling the deployment of real-world IPCC environments.

You will learn to:

• Convert business requirements into call flow design and scripts
• Develop IPCC scripts
• Produce standard reports
• Properly document configuration and scripting implementations
• Undertake fundamental debugging/fault finding of the IPCC solution
• Deploy a solution and test for acceptance

Recommended for:

This course is intended for professionals working for Cisco® Intelligent Contact Management (ICM) and for IPCC Advanced Partners, Advanced Services delivery teams, sales engineers, project managers, system architects, and project engineers.

Prerequisites:

• IPCC/Advanced Technology Provider (ATP) certification
• Cisco ICM/IPCC Product Training
• ICM Product Trainnig (ICMPT), IPCC Product Training (IPCCF), ICM System Administration (ICMSA)
• Project Management Experience

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