OS X Support Essentials 10.8 (Mountain Lion 101)

 

OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of
troubleshooting on OS X Mountain Lion. This course is designed to give you a tour of the
breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting
users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case
study exercises that provide practical real-world experience.

Length: 3 Days

You will learn to:

The troubleshooting process and how to become more efficient with available tools and
resources

• Features and functionality of OS X Mountain Lion, including how to find additional information
  
• How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification

Recommended for:

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  
• Technical support personnel in businesses that use Macs for general productivity or creative design
  
• Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

Prerequisites:

Students should have the following prerequisite knowledge prior to attending the course:

• Knowledge of OS X and basic computer navigation

 

Certification:

Students take the OS X Supprt Essentials 10.8 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification

 

More Information

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