Mac OS X Support Essentials (Leopard 101)

Length: 3-day Workshop

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

You will learn to:

• The troubleshooting process and how to become more efficient with available tools and resources
• Mac OS X v10.5 features in depth, including how to find additional information
• How to prepare for Apple Certified Support Professional certification

Recommended for:

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs for general productivity or creative design
• Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

Prerequisites:

Students should have the following prerequisite knowledge prior to attending this course:

• Basic Mac OS X knowledge
• Basic troubleshooting experience

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