ITIL Foundation v.3 (ITIL)

Length: 3-day Workshop

This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. Delivered over three days the course features lectures, discussion, team exercises, and quizzes. It culminates with an optional, one-hour certification examination.

Recommended For:

• Senior IT and business executives
• IT management and staff
• Consultants
• Project Managers
• Others interested in learning about IT Service Management

Prerequisites:

None

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