IP Telephony Troubleshooting (IPTT)

Length: 5-day Workshop

IPTT practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.

Changes to the course are:

• Module and Lesson Objectives have been refined to focus on troubleshooting knowledge and skills
• The modules on troubleshooting signalling problems has been redesigned for instructional effect
• Labs have been updated and converted to practice IPT-specific troubleshooting skills
• Topics and Labs have been refined to emphasize the most recent level 1 and 2 support issues experienced with IP Telephony support
• The lab topology has been updated

You will learn to:

• Apply effective troubleshooting methods to resolve issues in complex IPT networks
• Troubleshoot common CallManager configuration, integration, and operation problems
• Troubleshoot Cisco® and Microsoft AVVID components using the appropriate utilities and management tools
• Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks
• Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods
• Troubleshoot common Unity® configuration, integration, and operation issues and problems
• Employ Cisco® TAC as a troubleshooting and escalation tool

Recommended for:

• Employees
• Customers
• Channel Partners/Resellers

Prerequisites:

• CCNA®, QoS or DQoS
• CVOICE
• CIPT1

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