Cisco® Voice Portal Development (CVPD)

Length: 5-day Workshop

Cisco Voice Portal (CVP) Developer provides the attendee with knowledge about the architecture, installation, use, maintenance, and troubleshooting of CVP Developer software, as well as integration with the Cisco® Call Center.

You will learn to:

• Understand CVP software architecture and contact center integration
• Understand software installation and basic operation
• Understand CVP application programming
• Maintain CVP Software
• Troubleshoot CVP Software

Recommended for:

• Customers
• Employees
• Channel Partners/Resellers

Prerequisites:

Prospective students must have completed courses in the following areas:

• Experience with Microsoft Windows® software
• Experience with a Unix-based or Windows 2000® operating system
• Experience with software flowcharting tools (for example, Visio®)
• Familiarity with Java 2 Enterprise Edition application servers
• Familiarity with network management and networking concepts such as IP addressing, proxies, and firewalls
• Understanding of call-flow design
• Familiarity with the Cisco® Universal Voice Gateway

Prospective students should have a working knowledge of:

• IOS® CLI Cisco® route configuration basics
• IOS® dial peers and gatekeeper configuration
• Cisco® CallManager operation and configuration
• Cisco® ICM Enterprise and Cisco® IPCC Enterprise (especially PG setup and Administration Workstation tools)
• Operation of Windows 2000® Server-based applications

More Information

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