Cisco Unified Operations Manager and Service Monitor
(CUOM-SM)

Length: 2-days

The Cisco® Unified Operations Manager and Service Monitor Version 8 course teaches students
how to effectively use the Cisco Unified Communications Management products, Cisco Unified
Operations Manager, Cisco Unified Service Monitor, and Cisco 1040 Sensors, to manage unified
communications.
The focus of the course is to provide knowledge about and practice with various Cisco Unified
Operations Manager and Service Monitor functions, such as viewing unified communications
devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications,
devices, and the service quality of active call streams. Cisco Unified Operations Manager provides
contextual diagnostic tools to facilitate trouble isolation and troubleshooting. Cisco Unified Service
Monitor provides alerts and reports on service quality by monitoring active call streams. Labs are
available to reinforce what is discussed in the lecture..

You will learn to:

Upon completion of this course, you should be able to:

• Describe what is meant by the term “unified communications”
  
• Discuss the network management needs and challenges of unified communications
  
• Describe the Cisco suite of products for managing Cisco Unified Communications System™
  
• Understand the various service quality metrics and terminology for unified communications
  
• Effectively use Cisco Unified Operations Manager to:
  
  • Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based
    on Cisco Unified Communications Manager or Cisco Unified Communications Manager
    Express
  • View IP phones, devices, and logical and physical connectivity
    
  • View alerts and events on the managed devices and run diagnostic procedures
    
  • View service quality alerts and run diagnostic procedures
    
  • Run diagnostic tests and reports on applications, network devices, and phones
    
  • Automatically notify personnel of alerts and events
    
  • Evaluate deployments and service provisioning with batch testing
    
• Effectively use Cisco Unified Service Monitor to:
  
  • Manage and configure Cisco 1040 Sensors
    
  • Collect and analyze voice-quality measurements through a combination of Cisco Voice
    Transmission Quality (VTQ) metrics from Cisco IP phones, Cisco 1040 sensors,
    and Network Analysis Modules version 4.0 and above
    
  • Alert network support personnel to poor service quality conditions

Recommended for:

This course is for network administrators, network operators, and system administrators who need
to know how to use the suite of Cisco Unified Communications products in their network
environment.

Prerequisites:

The following are the prerequisites for this course:

• Understanding of network management concepts (Simple Network Management Protocol
  [SNMP], MIBs, and so on)
  
• Internet web browser usability
  
• TCP/IP networking
  
• Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports
  and IP service-level agreements [SLAs])
  
• Basic understanding of Cisco Unified Communications architecture
  
• Basic Cisco Unified Communications Manager and Cisco Unity® configuration principles
  
• Windows system administration

More Information

Training Policies • Classroom Environment • Training Locations