Mountain Lion 101

OS X Support Essentials 10.8

  • Duration: 3 Days
  • Format: Hands-On
  • Price: $2195
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Virtual Course Available

    OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion. This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.


    How to troubleshoot and become more efficient with available tools and resources

    Features and functionality of OS X Mountain Lion, including how to find additional information

    How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification

Recommended for:

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users

  • Technical support personnel in businesses that use Mac computers

  • Technical coordinators or power users who manage networks of computers running OS X-such as teachers and technology specialists who manage networks or computer labs


    Knowledge of OS X and basic computer navigation

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